If you see problems like this, fix them immediately. The moral of this story is consistency is key. While you may have had two good visits, this last visit means you will never return. Plus, your server forgot the bread and hasnвЂ™t refilled your drinks. You order food вЂ“ the same as last time вЂ“ and go so far as to recommend it. What you are met with instead is a grumpy waiter who seems like heвЂ™d rather be anywhere but there. You figure you can count on this restaurant to wow this person. You like it so much that you decide to take a potential client to dinner. LetвЂ™s imagine you visit Restaurant X on several occasions, and you are happy with the food and the customer service. Problems such as unsanitary bathrooms, dirty kitchens, tables that arenвЂ™t cleaned when the diner sits down, food under the table and bad smells should be fixed immediately. One study even says that a restaurant problem such as a lack of cleanliness is one of the longest remembered by customers and associated with the lowest customer retention rates. It is often cited as one of the worst mistakes a restaurant can make. If your restaurant is dirty, you can bet youвЂ™ll lose customers.Д¬leanliness is very important to diners. The atmosphere at your restaurant matters. With many people concerned about eating well, organic, or gluten-free, it pays to have a few of these options on your menu. #3: Incomplete MenuДЄnother food-related reason they might not return is the lack of healthy options. If the food was delivered cold, they wonвЂ™t return. If they had to wait too long to be served, they wonвЂ™t return. If your customers donвЂ™t like your menu, they wonвЂ™t return. When it comes to the quality, they want it in everything from the food to the coffee. Good customer service creates a bond with your restaurant. Provide great customer service right from the start. But, once you fall down in any of those areas, you can bet they wonвЂ™t return. If you can deliver on atmosphere, food, prices and service, diners will usually wait up to 60 minutes for food. To combat long wait times, hire more staff, train your current staff to be more efficient, or take reservations.

Sometimes seen as a sign of a much sought after restaurant, long wait times can also mean an inefficient restaurant. Lumped in with poor service by your wait staff are long wait times. The success of your business depends on the state of your customer service. We are in the вЂњAge of the Customer,вЂќ and itвЂ™s up to you to train your wait staff and greeters to provide customer service that goes above and beyond. With so many choices available in the restaurant sector, todayвЂ™s food consumer doesnвЂ™t have to tolerate poor customer service. Poor customer service is one of the leading reasons customers leave your restaurant with no intention of returning. Here are seven reasons they are leaving and not returning: #1: Bad Customer Service You often know when complaining customers leave your restaurant never to return again because they are vocal about it.Д«ut, what about those customers who walk out with little fuss? There is always a reason they leave frustrated and upset. Now that you know the importance of keeping your current customers, weвЂ™re going to discuss seven reasons customers are not returning to your restaurant.

In addition, your repeat customers are your brand ambassadors, spreading word of your great food and superb customer service throughout your city. Most of these customers already like your restaurant, and their lifetime value is worth a lot to your restaurant. You want to do everything in your power to keep them coming back. Your repeat customers are so important to your business. WhatвЂ™s more, a recent Harvard study finds that if you increase repeat visits by 5%, you have the potential of increasing profits from 25-125%. This is astounding since they may only account for about 15% of your base. Your repeat restaurant customers account for at least 1/3 of your revenue. Retaining customers is vital to the success of your restaurant. Repeat customers are your bread and butter.

Another word for repeating customers